Worry-free Support for Dependable WiFi
Your guests love using your hotel’s WiFi service. As your WiFi service partner, Copia Communications offers worry-free technical support that keeps your guests happy and your staff free from handling wireless issues. Whenever your property experiences a concern with its WiFi connection, where available to resolve it quickly.
Here's How It Works
Our WiFi connections offer seamless wireless delivery resulting in reliable service. But if guests ever have questions about the service, they can easily contact our support team directly by dialing an in-house extension—all at no charge to the guest or to the hotel and without distracting your staff from their regular duties.
However, if your staff have questions about the WiFi service, they just send an e-mail to our control centre at support@copiacom.net. The message automatically initiates action. Our technicians handle the troubleshooting and repair process without involving your employees.
Taking Service to the Next Level
If further help is needed, the support centre dispatches a technician to your site. Our custom ticketing system automatically escalates an issue, even to the level of intervention by the CEO, until it's resolved.
Total Service, Total Advertising: Here’s How It Works If
You’re a Free-hotspot.com Venue
To keep your guests connected, we maintain a comprehensive support structure:
• Monitoring system: Our support centre maintains constant supervision of your WiFi connection. We anticipate problems (even those caused by weather) before they happen or respond so quickly to problems that your service remains seamlessly connected.
• Ticketing system: Every request is documented from the initial call to the final solution. it’s
satisfying your customers.
• Call centre: Operating 24 hours a day, our call centre is always on hand to quickly offer help that's as close as an in-house telephone call.
• Local staff: If a difficulty escalates to where it can't be solved remotely, the call centre dispatches a local technician. We guarantee to have one at your site within eight business hours within our operating times of 8 a.m. to 10 p.m. seven days a week. or splash page advertisement and on your
own landing page, the page that appears right after the Welcome page
and right before the Internet connection
is granted.
The Benefit You (and Your Guests) Can't Do Without
As your WiFi provider and partner, our 24-hour support comes at no extra charge. Contact us (link to Contact page) for information on our support package or to get your hotel connected to WiFi service from Copia Communications.
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